frequently asked questions (faq)

This page also includes our Subscription FAQ

  • Isn’t the local municipality’s recycling system good enough?

While the recycling system is helpful in preventing reusable and recyclable items from entering a landfill or being incinerated, it is far from extensive.  Many items are impossible to separate out because of the bulk collection (i.e. the process of picking up everyone’s trash and putting it into one big truck to be combined with other trucks).  Plus, the local municipality only takes certain items and our list is much more extensive.  Check out what we take vs what the City of Philadelphia takes here.

  • What is the point of doing this?

Simply put, the majority of uncontaminated items that end up in landfills can actually be recycled, reprocessed, or reused. Less than 10% of  household and business items are properly recycled. Over 97% of  household and business items that end up in landfills are made from a combination or single source sub-material(s): rubbers, plastics, metals, and fabrics. Through decomposition and separation our team is able to increase the amount of items recycled and reduce the amount of items going to landfills.

  • What do you do with all of these items?

Once we get a customer’s container, we separate the items into their corresponding profiles. Some items need further deconstruction if they contain multiple profiles. Then the materials are either recycled, donated, or reused based on certain criteria.

  • What items can I recycle?

We can take almost anything.  Here is the List.

  • Would you be willing to let customers use some of the material?

We encourage our customers to help us find resourceful ways to recycle and reuse items. Customers can reach out to us and request items we may be storing temporarily. Materials such as metal, wood, furniture, and ceramics that can be used for household projects, decorations, or even arts and crafts!  We let our customers have access to these items before we recycle them.

  • What if I need to stop the service?

This is totally on a need basis. All you need to do is not call us for a pick up.  We will only provide a pick up if you ask us for it.

  • Where do you service?

We provide services throughout the Greater Philadelphia, Delaware Valley, and suburbs of Northeast Philadelphia (Bucks and Montgomery County).

  • Do I need to be present at the time of a drop-off or pick up?

No, this is up to you! You can leave us directions such as: “Leave the container on the front steps” or “by the side of the house”. However, if you have questions or feedback, speaking to one of our team members in person is a great way to learn more about us!

Subscription FAQ

  • I would like to become a subscriber. What are the next steps?

If you are an existing customer (and you haven’t already), email us the number of bins you would like dropped off. The number of bins can change month to month.

If you’re a new customer (and you haven’t already), email us your full name, and the number of bins you would like dropped off. The number of bins can change month to month.

  • How do I pay? What method of payment is accepted?

Rabbit will bill you. For now, Venmo is still our preferred method of payment. Credit cards and Paypal are also accepted methods of payment for this service. 

Regardless of the number of bins you request, you are charged $18 at the beginning of the month. Any additional volume is billed out at the end of the month.

  • How does it work if we request multiple bins? Are they picked up all at once or one at a time?

It’s up to you! If you request multiple bins, you can have one bin or multiple bins picked up at a time. We are in each zone at least once a week. 

You can only request a pickup every seven (7) days. If you request multiple bins, you can request to schedule bi-monthly or weekly pickups in advance. Based on our and your schedules, we can confirm a recurring pickup day.

  • Is it okay to set out additional items that won’t fit inside the bin(s)?

Yes! But if it’s more than 5 gallons of additional volume, please send us a photo. In order for us to avoid over-scheduling, we have to know the volume of our customer’s pickups ahead of time. 

  • What if I request one (1) bin but I decide I want more sometime during the month?

That’s fine! Send us an email with the number of additional bins you would like. We will bill you for the additional volume at the end of the month.

  • Do we still contact Rabbit when we are ready for a pickup or should we set it out on a day when Rabbit is in our zip code?

Continue to email us to schedule your pickups/drop-offs. We will be in your area based on our schedule, but we have a limit on the number of pickups we can take per shift.

  • I will be moving. Is it possible to do a monthly subscription for a short amount of time?

Yes! Just email us by the last day of the month to cancel your subscription for the following month. 

  • Our trash day is in conflict with a day you are in my zip code.

If we are in your area more than once a week, we offer a morning and evening shift so let us know of this issue and we can make a note. Keep your items as close to your household as possible.

We are working on signage on our bins to deter the trash/recycling crew and the public from taking it.

  • I heard you have an app coming out soon. Can we schedule pickups and drop-offs through the app?

Yes, we will be releasing information about our app in a few weeks. Follow our Instagram @Rabbit_Recycling to get real-time Rabbit Recycling updates.