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YOUR QUESTIONS

ANSWERED

ISN'T THE LOCAL MUNICIPALITY'S
REYCLING SYSTEM GOOD ENOUGH? 

While the recycling system is helpful in preventing some reusable and recyclable items from entering a landfill or being incinerated,

it is far from extensive. 

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Many items are impossible to separate out because of the bulk collection (i.e. the process of picking up everyone’s recycling and putting it into one big truck to be combined with other trucks). 

 

In addition, the local municipality
only takes certain items

and our list is much more extensive. 

 

Check out what we take vs what
the City of Philadelphia takes here.

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WHAT IS THE POINT
OF DOING ALL THIS?

Simply put, the majority of uncontaminated items that end up in landfills can actually

be recycled, reprocessed, or reused.

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Less than 10% of household and

business items are properly recycled.

 

Over 97% of household and business items

that end up in landfills are made from a combination or single source sub-material(s):

rubbers, plastics, metals, and fabrics.

 

Through decomposition and separation,

our team is able to increase the number

of items recycled and reduce

the number of items  going to landfills.

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WHAT DO YOU DO WITH ALL
THE ITEMS YOU COLLECT?

Once we collect a customer’s container,
we separate the items
into their corresponding profiles.

 

Some items need further deconstruction
if they contain multiple profiles.

 

Then the materials are either
recycled, donated, or reused

based on certain criteria.

WHAT SIZE ARE YOUR CONTAINERS?

18-GALLON BIN

Height: ~14.5"

Length: ~17"

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WOULD YOU BE WILLING
TO LET CUSTOMERS
USE SOME OF YOUR
MATERIALS?

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If we are in your area more than once a week,

we offer a morning and afternoon shift

for most areas. 

Please make us aware of this issue and we'll

do what we can for scheduling.

 

Keep your items as close to your household as possible. We are working on signage on our bins to deter the  trash / recycling crew and the public from taking them.

OUR TRASH DAY IS IN CONFLICT WITH A DAY
YOU ARE IN MY ZIPCODE?

IS IT OKAY TO SET OUT ADDITIONAL
ITEMS THAT WONT FIT IN MY BINS?

Absolutely. Please send us a photo and

description of your additional items / volume.

 

In order for us to avoid

over-scheduling, we need the volume of

our customer’s pickups ahead of time.

 

You will be charged for the additional items based on the volume in gallons of the oveflow.

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DO I NEED TO BE PRESENT AT THE TIME OF PICKUP OR DROP OFF?

We encourage our customers to help us find resourceful ways to recycle and reuse items.

 

Customers can utilize our TAKE MATERIALS FROM US page and schedule a time to visit us to comb through our supplies! 

Materials such as metal, wood, furniture, 

and ceramics can be used for household projects, decorations, or even arts and crafts!

 

We let our customers have access to these and other types of items before we recycle them.

No, this is up to you!  

You can leave us directions such as:

“Leave the container on the front steps”

or “by the side of the house”.

 

However, if you have questions or feedback, 

speaking to one of our team members

in person is a great way to learn more about us!

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I WOULD LIKE TO BECOME
A SUBSCRIBER. WHAT ARE THE NEXT STEPS?

It's as simple as emailing Contact@RabbitRecycling.com

and letting us know you'd like to subscribe.

You'll receive an email from our

Customer Coordinator with detials about your Subscription. We'll get you set up in our system.

 

Alternatively, in the checkout process

on our Store page, you are asked

if you would like to become a Subscriber.

 

If you answer Yes in this text field, our Customer Coordinator will reach out about Subscription when confirming the details of your order.
 

DO WE STILL NEED TO CONTACT RABBIT
WHEN WE ARE READY
FOR A PICKUP?

OR SHOULD WE SET IT OUT ON A DAY WHEN
YOU ARE ALREADY IN
OUR AREA?

Unless you have already coordinated with us

to ​schedule automatic recurring pickups,

You must utilize our 

Online Store to order your pickups.

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You'll be contacted by our

Customer Coordinator confirming

the coming date of service.

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We will be in your area based on our zone schedule.  We have a limit on the number of pickups we can take per route.


On-Demand customers are

scheduled for the next available route.

HOW DO I PAY?
WHAT METHODS OF
PAYMENT DO YOU ACCEPT?

We now have a new Online Store that handles the ordering of On-Demand pickups / deliveries.

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You can pay via Credit Card or Paypal through our store's checkout page

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If you have additional materials for your pickup, you'll receive an email invoice, payable by CC and Paypal, after pickup occurs.

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Subscribers are billed via a similar email invoice system. They receive automaticall recurring invoices for the price of their desired number

of pickups for that month.

HOW DOES IT WORK IF I
REQUEST MULTIPLE BINS?
ARE THEY ALL PICKED UP
AT ONCE? OR ONE AT A TIME?

It’s up to you!

If you request multiple bins, you can

have one bin or more bins picked up at a time. You could have three containers delivered,
but request only one be collected in a subsequent PICKUP-ONLY order

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