YOUR QUESTIONS
ANSWERED
ISN'T THE LOCAL MUNICIPALITY'S
REYCLING SYSTEM GOOD ENOUGH?
While the recycling system is helpful in preventing reusable
and recyclable items from entering a landfill or being incinerated,
it is far from extensive.
Many items are impossible to separate out because of the bulk collection (i.e. the process of picking up everyone’s recycling and putting it into one big truck to be combined with other trucks).
In addition, the local municipality only takes certain items
and our list is much more extensive.
Check out what we take vs what the City of Philadelphia takes here.
WHAT IS THE POINT OF DOING ALL THIS?
Simply put, the majority of uncontaminated items
that end up in landfills can actually be recycled, reprocessed, or reused.
Less than 10% of household and business items are properly recycled.
Over 97% of household and business items that end up in landfills are made from a combination or single source sub-material(s):
rubbers, plastics, metals, and fabrics.
Through decomposition and separation, our team is able to increase
the number of items recycled and reduce the number of items
going to landfills.
WHAT DO YOU DO WITH ALL
THE ITEMS YOU COLLECT?
Once we collect a customer’s container,
we separate the items into their corresponding profiles.
Some items need further deconstruction
if they contain multiple profiles.
Then the materials are either
recycled, donated, or reused based on certain criteria.
WHAT SIZE ARE YOUR CONTAINERS?
5-GALLON BUCKET
Height: ~14.5"
Diameter: 12"
Width: ~14"
18-GALLON BIN
Height: ~14.5"
Length: ~17"
WOULD YOU BE WILLING TO LET
CUSTOMERS USE SOME OF YOUR MATERIALS?
We encourage our customers to help us find resourceful
ways to recycle and reuse items.
Customers can utilize our TAKE MATERIALS FROM US page and schedule a time to visit our shop to comb through our supplies! Materials such as metal, wood, furniture,
and ceramics can be used for household projects,
decorations, or even arts and crafts!
We let our customers have access to these and other types of items before we recycle them.
No, this is up to you! You can leave us directions such as:
“Leave the container on the front steps” or “by the side of the house”.
However, if you have questions or feedback, speaking to one of our team members in person is a great way to learn more about us!
DO I NEED TO BE PRESENT AT THE TIME OF PICKUP OR DROP OFF?
OUR TRASH DAY IS IN CONFLICT WITH
A DAY YOU ARE IN MY ZIPCODE?
If we are in your area more than once a week,
we offer a morning and afternoon shift for most areas.
Please make us aware of this issue and we'll
do what we can for scheduling.
Keep your items as close to your household as possible.
We are working on signage on our bins to deter the
trash / recycling crew and the public from taking them.
IS IT OKAY TO SET OUT ADDITIONAL
ITEMS THAT WONT FIT IN MY BINS?
Absolutely. Please send us a photo and
description of your additional items / volume.
In order for us to avoid over-scheduling,
we need the volume of our customer’s pickups ahead of time.
You will be charged for the additional items based
on the volume in gallons of the oveflow.
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I WOULD LIKE TO BECOME
A SUBSCRIBER. WHAT ARE THE NEXT STEPS?
It's as simple as emailing Contact@RabbitRecycling.com
and letting us know you'd like to subscribe.
You'll receive an email from our Customer Coordinator
with detials about your Subscription. We'll get you set up in our system.
Alternatively, in the checkout process on our Store page,
you are asked if you would like to become a Subscriber.
If you answer Yes in this text field, our Customer Coordinator will reach out about Subscription when confirming the details of your order.
DO WE STILL NEED TO CONTACT
RABBIT RECYCLING WHEN WE ARE
READY FOR A PICKUP, OR SHOULD
WE SET IT OUT ON A DAY WHEN
YOU ARE ALREADY IN OUR AREA?
Unless you have already coordinated with us
to ​schedule automatic recurring pickups,
You must utilize our Online Store to order your pickups.
​
You'll be contacted by our Customer Coordinator
confirming the coming date of service.
​
We will be in your area based on our zone schedule.
We have a limit on the number of pickups we can take per route.
On-Demand customers are scheduled for the next available route.
HOW DO I PAY?
WHAT METHODS OF
PAYMENT DO YOU ACCEPT?
We now have a new Online Store that handles the
online ordering of On-Demand pickups / deliveries.
You can pay via Credit Card or Paypal through our store's checkout page
​
If you have additional materials for your pickup, you'll receive an email
invoice, payable by CC and Paypal, after pickup occurs.
​
Subscribers are billed via a similar email invoice system.
They receive automaticall recurring invoices for the price of their
desired number of pickups for that month.
HOW DOES IT WORK IF I
REQUEST MULTIPLE BINS?
ARE THEY ALL PICKED UP
AT ONCE? OR ONE AT A TIME?
It’s up to you!
If you request multiple bins, you can have one bin or more bins
picked up at a time. You could have three containers delivered,
but request only one be collected in a subsequent PICKUP-ONLY order